Tabox Player Privacy Policy
Last updated: 18 September 2026
This privacy policy applies to the Tabox Player app. It explains what information is handled when you use the app or contact us for help.
The app sends crash reports to Google Firebase Crashlytics so we can find and fix technical problems. It does not send information to our own servers. If you have a question about your privacy, please use the contact details on our website at https://tabox.online/.
Crash reports
We use Firebase Crashlytics to understand why the app fails and to improve its reliability. Reports are sent to Firebase, where we can review them. Google processes this information on our behalf.
Reports include error messages, stack traces and the app’s state when a failure occurs. They also contain technical details such as the device model, operating system and app version. Crashlytics uses installation identifiers, and its supporting components may collect session and app-quality information, depending on the version used. These reports are not fully anonymous.
We use this information to diagnose faults. We do not sell or rent it, use it for advertising, or track you across other companies’ apps and websites. We do not use Google Analytics for general usage analytics.
Information on your device
Settings and other information saved locally in the app are used to provide the functions you request. We do not have access to information that remains on your device. You can remove locally stored information using the available app or device controls. Any device backups are managed through your backup provider and settings.
Media providers and app stores
When you connect to an external media service, that provider may receive your IP address, the content you request and any login details needed for access. Its privacy policy explains how it uses that information.
Apple and Google also handle information when you use their app stores and platform services. Their own privacy policies apply to those activities. Website browsing and purchases are covered separately by our website privacy policy.
When you contact us
If you contact us using the details on our website, we receive the contact information, message and any attachments you provide. We use them to answer your question, provide support or deal with a privacy request. Please do not send passwords or sensitive information that we do not need.
Our email and IT providers may process correspondence on our behalf. We limit access to what is needed to provide their services. We may also disclose information where the law requires it or where necessary to establish, exercise or defend a legal claim. We do not use support messages for advertising.
Our legal basis
We are responsible for the personal data handled for crash reporting and support in connection with the Tabox Player app. Under the General Data Protection Regulation (GDPR), we rely on our legitimate interests in maintaining a reliable app and responding to enquiries, as set out in Article 6(1)(f). We rely on Article 6(1)(c) when processing is necessary to meet a legal obligation.
Where the law requires consent for diagnostic collection or access to information on your device, we rely on consent under Article 6(1)(a) and obtain it before collecting that information. You can contact us to withdraw consent or object to processing based on legitimate interests. Withdrawing consent does not affect the lawfulness of earlier processing.
Storage and security
Google states that Crashlytics keeps crash traces and associated identifiers for 90 days before it begins removing them from live and backup systems. Removal may therefore take longer than 90 days. Firebase encrypts Crashlytics information in transit and at rest.
We keep support correspondence for as long as needed to resolve your enquiry and any follow-up. We retain it longer only where necessary to meet a legal obligation or handle a dispute. We use access restrictions and appropriate security measures to protect it, and delete it when it is no longer needed.
Firebase may process information outside the European Economic Area, including in the United States. The applicable data-processing terms provide transfer safeguards, including Standard Contractual Clauses where required. We also require appropriate safeguards for any international transfers by our support providers. You can ask us for details.
Google processes Crashlytics customer data on our behalf under Firebase’s terms. It also handles information needed to operate its services, which may include IP addresses, under its own applicable terms and privacy policy.
Your rights and deletion requests
Under the GDPR, you may ask to access, correct or delete your personal data, restrict how it is used, or object to processing based on legitimate interests. You may also have a right to receive your data in a portable format. These rights apply subject to the conditions and exceptions in the law.
To make a request, use the contact details on our website at https://tabox.online/. We normally respond within one month. If the law allows more time, we will explain why within that first month. We may ask for the information reasonably needed to confirm your identity.
We handle requests about crash reports with the tools and assistance available from Firebase. Because reports use installation identifiers, your email address alone may not allow us to find a particular report. Uninstalling the app does not delete reports already sent to Firebase.
For information held independently by a media provider, app store or backup service, contact that provider or use its privacy controls.
You can complain to the data protection supervisory authority in the EU or EEA country where you live, work or believe a breach of data protection law has occurred.
Children’s privacy
The crash reporting described in this policy may also operate when a child uses the app. We do not use diagnostic information to profile children for advertising. If you believe a child’s personal information has been handled inappropriately, please contact us so we can investigate and take appropriate action.
Changes to this policy
We may update this policy when the app or our practices change. The current version will be available through the privacy-policy link in the app and its store listings. We will update the date at the top and provide further notice or seek consent where required.
Contact us
Tabox Player app
For support and privacy enquiries, please use the contact details on our website.